No, It is not necessary to have an account on the Website but we would suggest that our customers create login details for a seamless buying experience.

You can register from below link; Register (Click on it and will be re directed to the SIGNUP page) If you already a registered customer of Shree Laddu Stores, then you should Log in by typing your credentials

No. The price which is quoted by Us on the Website is the amount that will be charged to the customer. The prices listed for all the products are final and all-inclusive charges, other than with respect to delivery charges. Delivery charges may be added on orders below a particular amount, as set out in query 4.

We currently offer free shipping on all products purchased through the www.shreeladdustores.com Website if purchases are above INR 1000, below that Standard shipping charges as mentioned below is charged: If the order value >= INR. 1000 => Delivery Charges = INR 0 If the delivery value between INR. 500-1000 => Delivery Charges = INR 100 If the delivery value between INR 0-499 => Delivery Charges = INR 125

If you are facing any challenge with the product's quality, please contact us within 48 hours. Kindly write to us on customercare.shreeladdustores@gmail.com with your order number, issue, digital photograph of the damaged product and unboxing video of damaged product / missing items along with the six sides of the carton box for us to assess and verify its packaging/condition, and we will arrange for a refund as per the Refund Policy

Please note products once purchased cannot be returned. No refunds will be processed. For any the products which have been received in a damaged condition please refer to our response to query 5 above. In case you have additional query’s or issues please get in touch with our Customer Support team on customercare.shreeladdustores@gmail.com

You will receive an automated invoice download option following the completion of the purchase of the products from Us. In the interim, particulars of your order (including the purchase amount), can be viewed by visiting the Website and by accessing the " order details" option available on “My Account” page of the Website.

Currently, We do not offer same-day shipping. For shipping timelines, please refer to our response to query no. 1 of the My order category under FAQ

No Shipments can be opened before delivery is accepted. The order amount has to be paid in full before receiving the package and signing the delivery sheet. The package can be opened only after the payment is made.

Shree Laddu Stores is partnered with Razorpay for Online Payments. Our Partner accept UPI, Internet Banking, all major cards (Debit/Credit) from all banks in Indian Currency For further information, you can drop an email at feedback.shreeladdustores@gmail.com

Shree Laddu Stores currently does not provide you the facility of making cash payments at time of delivery of the confirmed order. The payment will be required to be made Online Only via. Payment Gateway at time of Ordering the product.

Yes, the payment gateway provided by Us offers you the convenience of using certain banks Internet Banking service to make a payment towards your order. (A list of such banks would be available with the payment gateway provider).

In case of payment errors/failure, please retry ensuring: 1. Information passed on to payment gateway is accurate, i.e. account details, billing address, password (in case of net banking) 2. Your internet connection is not disrupted in the process. If your account has been debited after a payment failure, it will be rolled back after confirmation from the bank. It will take about 7-10 working days for the refund. You can get in touch with our Payment Partner Razorpay Customer Care along with your order number and details of the amount deducted, or send an email to customercare.shreeladdustores@gmail.com for any further clarifications.

In case you do not remember your password, please visit login page on our Website and click on ‘Forgot your password?’ option. We will send an email with a link to reset your password.

Each email ID and mobile number can only be associated with a single customer account.

We continuously try to deliver products purchased from Shree Laddu Stores in best condition and in the fastest time possible. However, we can’t commit on the same. When you place an order, we ensure that the order starts getting processed within 24 hours, for Bulk enquiries lead time may be up to 4 business days. We attempt to process every paid order and ship within 24 hrs. Exact shipping time depends on the availability of certain products and will be communicated during the process of ordering. Depending on the shipping address within India, post ordering, this should take 7 days overall to get delivered. In some rare cases, due to delivery address accessibility issues, it may take longer to receive the shipment. Nevertheless, we will keep you updated with any such delays. Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates. Guidelines for Delivery Terms are as Under - For Retail Orders (For Retail Customers): ​ For Metro:- (a) Within 5-7 days between the hours of 10 AM and 6 PM (Without Customization); (b) Within 7-10 days between the hours of 10 AM and 6 PM (With Customization) & For Non Metro: - (a) Within 7-8 days between the hours of 10 AM and 6 PM (Without Customization); (b) Within 8-10 days between the hours of 10 AM and 6 PM (With Customization) For Bulk Orders (For Corporate Customers): (a) Within 10-12 days between the hours of 10 AM and 6 PM (Without Customization) & (b) Within 12-15 days between the hours of 10 AM and 6 PM (With Customization) You can track your order online as well as you can call Customer Care at 9836573945 or drop us an email at customercare.shreeladdustores@gmail.com and we will be happy to help you. Also, our partnered courier service providers will provide you with the AWB number through which you can check and track the status of your order.

Yes, you can check the status of your order placed on the www.shreeladdustores.com by logging into your account.

Our aim is to provide 100% satisfaction to our customers. However, if for any reason you wish to cancel the order, we are here to help you subject to Cancellation Policy. ​ Once an order is confirmed by the Shree Laddu Stores through email, it becomes non-cancellable. You can cancel your order, before the product(s) in your order is under confirm stage. Order can be cancelled by the below mentioned Communication channel:- ​ a) You may direct cancel your order through online mode; or b) You may connect with our customer care executive for cancellation of your order. ​ If the payment for order was done from your side then a refund for such payment will be processed to your original payment method. At platform, we can decide the process for crediting the applicable refund against the cancelled order. ​ In case, the order contains product(s) which are purchased under a special promotional offer or any special scheme, in such cases order level cancellation will not be applicable. Cancellation post shipment: In case, even a single product of the order has been picked/shipped, you will not be able to cancel the order. If you wish to cancel an order that has been shipped, please note products once purchased cannot be returned. In case you have additional query’s or issues please get in touch with our Customer Support team on customercare.shreeladdustores@gmail.com

If you have successfully placed an order and have not received an email confirmation from Us, you may check if We have already processed dispatch of your order by: 1. Click 'My Account' at the top corner of any of the Website's page after logging into your account 2. Next, Click on open orders and you'll see your order details. The status of your order will be reflected as one of the following: Pending: This means that we have not yet started preparing your order. You can check the estimated delivery date next to each product. The estimated delivery date is based on the availability of your products and the delivery option you chose while confirming your order. Dispatched: This means that We have processed dispatch of your order. Delivered: This means that your package has been delivered. In case you have not received your package, please contact us at customercare.shreeladdustores@gmail.com. Please also refer to our response to query 1 above in connection with estimated delivery timings. If you cannot find your order in Your Account, it's possible that you may not have completed the checkout process for such order. Click the Cart button on the top right corner of any of the Website’s page and check if your item is still reflected in your cart. If yes, click Proceed to Checkout to begin the purchase process. If the item is not reflected in Your Account or in your Cart, it is possible that you may have placed your order using an account associated with a different e-mail address. In case payment for an order fails, you will get payment failure message on the payment gateway provider page and amount will be refunded to your account if it has been deducted in 7-10 working days. Shree Laddu Stores is partnered with Razorpay Software Private Limited for Online Payments. This is a rare occurrence and happens when the transaction response from the bank is interrupted due to connection failure. Status are updated at the end of the day after banking hours. In cases where status is not updated, please drop an email with payment details like amount, payment ID (transaction ID), date and approximate time of transaction etc. Scenario 1 The payment got authorized by the bank but the communication of the same was not received by Razorpay. In this case the customer's account will get debited by the bank. The payment status will be Initiated/Failed/Dropped. We receive a confirmation from the bank later and then we initiate a refund for the payment to the customer's account. Scenario 2 The payment didn't get authorized by the bank. In this case the customer's account will not be debited and we don't get any further updates from the banks. The payment status will be Initiated/Failed/Dropped.

You will receive an email from Us confirming your order, along with your order and payment details.

In case your order is delayed, please contact Us through one of the below options - Email: customercare.shreeladdustores@gmail.com Website: Make an Contact us Option Mobile: 9836573945