Grievance Redressal Policy

Shree Laddu Stores endeavors to resolve all grievances to the satisfaction of the customers. Shree Laddu Stores has a well-defined process for receiving and registering grievances via helpline number/email/social media platform. We encourage our customers to report to us any grievances and issues that they face regarding products or services.

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For any query / complaint / feedback / suggestions and request apart from product’s quality, you may write us on the below mentioned channels:-

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1. E-mail:- customercare.shreeladdustores@gmail.com*

2. Helpline No.:- 9836573945**

 

For any query / complaint / feedback / suggestions and request for quality of the product, you may write us on the below mentioned channels:-

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1. E-mail:- feedback.shreeladdustores@gmail.com*

2. Helpline No.:- 9836573945**

 

Note:- For any complaint post-delivery of your orders, you may report to us within 48 hours from the date of delivery else we shall not entertain any complaints after the defined timeline.

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Working hours for Customer services for issues other than quality of the product:-

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Monday to Saturday, From 06:00 A.M. to 08:00 P.M. except national Holidays or a day as declared holiday by us.

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Working hours for Customer services for issues related to quality of the product:-

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Monday to Saturday, From 09:00 A.M. to 6:00 P.M. except national Holidays or a day as declared holiday by us.

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*The response timeline for any query/complaint/feedback/suggestions and request received on aforesaid email, will be acknowledged immediately and you will be received a ticket reference no. against your valuable query/complaint/feedback/suggestions and request.

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**The response timeline for any query/complaint/feedback/suggestions and request received on aforesaid helpline no. (chargeable as per telecom regulatory of India) will be acknowledged immediately and you will be received a ticket reference no. against your valuable query/complaint/feedback/suggestions and request.

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Resolution Timeline:-

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7 working days from the date of getting any query/complaint/feedback/suggestions and request from customers. Closed complaints will not be entertained by us which relates to the period older than last three months.

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Profanity Policy:-

 

​Shree Laddu Stores prohibits the use of language that is racist, hateful, sexual or obscene nature in a public area while communicating with our customer care team.