Cancellation Policy
CANCEL ITEMS OR ORDERS
At our website (hereinafter called platform), our aim is to provide 100% satisfaction to our customers. However, if for any reason you wish to cancel the order, we are here to help. You will be able to cancel your order at "order level cancellation" and the same is elaborated as follows:-
ORDER LEVEL CANCELLATION
i) Once an order is confirmed by the Shree Laddu Stores through email, it becomes non-cancellable. You can cancel your order, before the product(s) in your order is under confirm stage. Order can be cancelled by the below mentioned Communication channel:-
a) You may direct cancel your order through online mode; or
b) You may connect with our customer care executive for cancellation of your order.
If the payment for order was done from your side then a refund for such payment will be processed to your original payment method. At platform, we can decide the process for crediting the applicable refund against the cancelled order.
(ii) In case, even a single product of the order has been picked/shipped, you will not be able to cancel the order.
(iii) In case, the order contains product(s) which are purchased under a special promotional offer or any special scheme, in such cases order level cancellation will not be applicable.
PICKUP/DISPATCH LEVEL CANCELLATION
(i) In case, the product has been picked/shipped, you will not be able to cancel any individual product or complete pickup/shipment.
(ii) Cancellation will not be applicable for all the respective products which are part of shipment, if the shipment is in transit stage or out for delivery.
NON-CUSTOMER CANCELLATION
We reserve the absolute right to cancel an order under the following circumstances:
(i) The provided address by the buyer is erroneous or falls outside the designated delivery area, if any
(ii) Inability to establish contact with the buyer through phone or email during the delivery process.
(iii) Inability to execute the delivery due to a lack of information, direction, or authorization from the buyer.
(iv) Unavailability of the ordered items at the time of order processing.