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We, at श्री LADDU STOरES (Shree Laddu Stores), endeavors to resolve all grievances to the satisfaction of the customers. Shree Laddu Stores has a well-defined process for receiving and registering grievances via helpline number/email/social media platform. We encourage our customers to report to us any grievances and issues that they face regarding products or services. Grievance Redressal Policy Shree Laddu Stores endeavors to resolve all grievances to the satisfaction of the customers. Shree Laddu Stores has a well-defined process for receiving and registering grievances via helpline number/email/social media platform. We encourage our customers to report to us any grievances and issues that they face regarding products or services. For any query / complaint / feedback / suggestions and request apart from product’s quality, you may write us on the below mentioned channels:- E-mail:- customercare.shreeladdustores@gmail.com * Helpline No.:- 9836573945** For any query / complaint / feedback / suggestions and request for quality of the product, you may write us on the below mentioned channels:- E-mail:- feedback.shreeladdustores@gmail.com * Helpline No.:- 9836573945** Note:- For any complaint post-delivery of your orders, you may report to us within 48 hours from the date of delivery else we shall not entertain any complaints after the defined timeline. Working hours for Customer services for issues other than quality of the product:- Monday to Saturday, From 06:00 A.M. to 08:00 P.M. except national Holidays or a day as declared holiday by us. Working hours for Customer services for issues related to quality of the product:- Monday to Saturday, From 09:00 A.M. to 6:00 P.M. except national Holidays or a day as declared holiday by us. *The response timeline for any query/complaint/feedback/suggestions and request received on aforesaid email, will be acknowledged immediately and you will be received a ticket reference no. against your valuable query/complaint/feedback/suggestions and request. **The response timeline for any query/complaint/feedback/suggestions and request received on aforesaid helpline no. (chargeable as per telecom regulatory of India) will be acknowledged immediately and you will be received a ticket reference no. against your valuable query/complaint/feedback/suggestions and request. Resolution Timeline:- 7 working days from the date of getting any query/complaint/feedback/suggestions and request from customers. Closed complaints will not be entertained by us which relates to the period older than last three months. Profanity Policy:- Shree Laddu Stores prohibits the use of language that is racist, hateful, sexual or obscene nature in a public area while communicating with our customer care team.

श्री LADDU STOरES (SHREE LADDU STORES) is dedicated to fostering a culture of healthy & as well as tasteful balanced living. Each of our created products is an actual testament to our commitment. We work on following principle: FOOD IS THE MEDICINE: Researches reveal that in order to enhance the quality of life for everyone, today & for generations, tomorrow, food-based interventions is most cost-effective sound way of addressing health issue (Prevention as well as Treatment) in the long run FOOD IS THE MEDICINE (आहार ही औषधि है) श्री LADDU STOरES (www.shreeladdustores.com ) is always dedicated to fostering a culture of healthy and as well as tasteful balanced living . Each of our created products is an actual testament to our commitment . We work on the following principle: 🔥💎🌿FOOD IS THE MEDICINE (आहार ही औषधि है) : The phrase "Let food be thy medicine and medicine be thy food" is a well-known quote often associated with Hippocrates, the "father of medicine." Modern researches also reveal that in order to enhance the quality of life for everyone , today and for generations, tomorrow, food-based interventions is the most cost-effective sound way of addressing health issues (Prevention as well as Treatment) in the long run. We at Shree Laddu Stores always believe in the immense nutritional and as well as delicious potent of different natural nuts, seeds, dry fruits, dates, spices and jaggery . Our purpose is to enhance the quality of healthy and tasteful life of our customers by unlocking the huge potentials of high quality natural nuts, seeds, dry fruits, dates, spices and jaggery in the form of 100% home-made, fresh, pure, sugar free, preservative free, chemical free (no sugar alcohols, no artificial sweeteners, no added flavors, no added colors ) Indian traditional sweets like laddus (ladoos), chikkis, rolls & energy burfi (barfi) , to meet the ever-changing demands of customers, today and for generations, tomorrow. We always prepare all of our products, only after receiving your order. Not even one extra Pack is made till date as a buffer. We religiously prioritize quality and authenticity over appearance , guaranteeing that every product of Shree Laddu Stores always meets the highest quality standard s. All of our products are crafted, with complete passion, precision, love and care , by Women only through extensive research & development , maintaining stringent cleanliness protocols and industry standards and packed in a safe and sanitary environment, Keeping in mind the continuous requirement of our vegetarian community. Moreover, each of our creations is not just a delicacy, it is a handcrafted works of art . We assure you a seamless and user-friendly shopping experience , making your journey, from selection to delivery, completely smooth and hassle free and you will definitely experience honesty in treating Celebrity and Non-Celebrity orders equally.

​​​श्री LADDU STOरES (www.shreeladdustores.com) is always dedicated to fostering a culture of healthy and as well as tasteful balanced living. Each of our created products is an actual testament to our commitment. We work on the following principle: 🔥💎🌿FOOD IS THE MEDICINE: Modern researches also reveal that in order to enhance the quality of life for everyone, food-based interventions is the most cost-effective sound way of addressing health issues in the long run. Sustainability Finding Inspiration in Every Turn We at श्री LADDU STOरES believe in the power of different natural nuts, seeds, spices and jaggery. Our purpose is to enhance quality of healthy and tasteful life and that is why we at every moment work to deliver only exceptionally best products, to our customers while delivering sustainability and value, to meet the ever-changing demands. Our belief fuels our desire to utilize our resources and expertise to contribute to a healthier future for people and the planet. Creating Shared Value (CSV) is at the heart of our belief (to unlock the power of food) to enhance quality of life for everyone, today and for generations, tomorrow.

Dry fruits, seeds, and berries are nutritional powerhouses that offer a plethora of health benefits. Rich in essential vitamins, minerals, antioxidants, and healthy fats, these natural snacks support heart health, enhance brain function, and boost immunity. Regular consumption of dry fruits, seeds, and berries can help in weight management, improve digestion, and provide sustained energy. Integrating these nutrient-dense foods into your diet can lead to improved overall well-being and vitality. Health Benefits of Dry Fruits, Seeds, and Berries Introduction Dry fruits, seeds, and berries are nutritional powerhouses that offer a plethora of health benefits. Rich in essential vitamins, minerals, antioxidants, and healthy fats, these natural snacks support heart health, enhance brain function, and boost immunity. Regular consumption of dry fruits, seeds, and berries can help in weight management, improve digestion, and provide sustained energy. Integrating these nutrient-dense foods into your diet can lead to improved overall well-being and vitality. Seeds Edible seeds, such as chia seeds, flaxseeds, pumpkin seeds, and sunflower seeds, are packed with essential nutrients that promote overall health. They are rich in healthy fats, protein, fiber, and various vitamins and minerals, which support heart health, enhance digestion, and boost energy levels. Flaxseeds Flaxseed, one of the oldest crops globally, comes in two types, brown and golden, both equally nutritious, providing protein, fiber, omega-3 fatty acids, and essential vitamins and minerals. Flaxseed is an excellent source of alpha-linolenic acid (ALA), crucial for heart health, and rich in lignans, plant compounds with potent cancer-fighting properties, boasting 75–800 times more lignans than other plant foods. Just 1 tablespoon of ground flaxseed contains 2 grams of fiber, meeting 5% and 8% of the daily recommended intake for men and women, respectively. Flaxseed may help lower cholesterol, decrease blood pressure, stabilize blood sugar levels, and aid weight management, according to several studies. Sunflower seeds Sunflower seeds are a high-calorie food, with 100 grams providing approximately 585 calories. They are also a good source of fiber and fats, with the majority of fats being polyunsaturated and monounsaturated, which are considered beneficial. Additionally, they are rich in protein and contain a variety of vitamins such as Thiamine, Riboflavin, Niacin, Pantothenic acid, Folate, Choline, vitamin B6, vitamin C, and vitamin E. In terms of minerals, sunflower seeds contain calcium, iron, magnesium, manganese, phosphorus, potassium, sodium, zinc, and others. Furthermore, they provide plant compounds like flavonoids and phenolic acids, which act as powerful antioxidants. Overall, sunflower seeds offer a well-rounded nutritional profile, including essential vitamins, minerals, and healthy fats, making them a versatile and nutritious snack. The protein content in sunflower seeds also contributes to muscle building, adding value to our diet. Pumpkin Seeds Pumpkin seeds are a good source of magnesium, healthy fats, and fiber. Research has indicated that pumpkin seeds may help increase male fertility and reduce the risk of breast cancer. Additionally, they may support bladder and prostate health, promote heart health, and provide antioxidants. Consuming pumpkin seeds may also contribute to healthy sleep. Chia Seeds Chia seeds are a nutrient-dense superfood that offers numerous health benefits. They are high in omega-3 fatty acids, fiber, and antioxidants, which support heart health, improve digestion, and help regulate blood sugar levels. Additionally, chia seeds provide sustained energy, aid in weight management, and promote healthy skin and bones. Regular consumption of chia seeds can enhance overall well-being and vitality. Dry Fruits Dry fruits are nutrient-rich snacks that offer numerous health benefits, including essential vitamins, minerals, and antioxidants. They support heart health, boost energy levels, and aid in digestion. Black Raisins Black raisins are effective in purifying the blood by keeping impurities at bay. They are packed with potassium, which helps in reducing sodium levels and maintaining blood pressure. Additionally, the high fiber content in black raisins acts as a gentle laxative, aiding in relieving occasional constipation by promoting regular bowel movements. These raisins are a rich source of vitamins C and B, known for their immune-boosting properties. With iron, potassium, and calcium, black raisins are a great dietary option for addressing iron deficiency and lowering the risk of anemia. Furthermore, black raisins are free of cholesterol and can help counteract the negative effects of Low-Density Lipoproteins (LDL) on our health. Almonds Almonds are a highly nutritious nut, providing a wealth of protein, fiber, healthy fats, vitamins, and minerals. They are a type of dry fruit that offers essential nutrients such as phosphorus, calcium, and other minerals crucial for maintaining good health. Almonds are packed with fiber, aiding in the digestion process. Almonds can alleviate constipation. Almonds can help with acidity and bloating. Almonds are a rich source of Vitamin E, Magnesium, and Riboflavin. Cashew Cashew is a rich source of essential nutrients. It is abundant in protein, while the monounsaturated fat found in cashew promotes heart health and lowers the chances of heart disease. Additionally, cashew is a valuable source of magnesium and calcium, aiding in bone health and preventing osteoporosis. Pistachios Pistachios are nutrient-dense nuts that offer numerous health benefits. They are rich in antioxidants, healthy fats, protein, and dietary fiber, which can help lower cholesterol levels and improve heart health. Additionally, pistachios support healthy digestion, aid in weight management, and provide essential vitamins and minerals such as vitamin B6, potassium, and magnesium. Regular consumption of pistachios can contribute to overall well-being and vitality. Walnuts Walnuts are a powerhouse of nutrition, offering a wide range of health benefits. Rich in omega-3 fatty acids, antioxidants, and essential vitamins and minerals, walnuts support heart health by reducing bad cholesterol levels and inflammation. They also promote brain health, improve cognitive function, and provide anti-aging benefits. Regular consumption of walnuts can aid in weight management, improve gut health, and enhance overall well-being. Berries Blueberries, raspberries, and blackberries are all examples of edible berries that are packed with essential nutrients and antioxidants, providing a wide range of health benefits. These berries contribute to heart health, enhance brain function, and strengthen the immune system. Cranberries Cranberries are small, hard, round, red fruits known for their bitter or tart flavor. Cranberries are rich in vitamin B, C, A, K, and E. It is also Rich in Potassium, Calcium, Manganese, and Copper. Cranberries are rich in antioxidants like Quercetin, Myricetin, Ursolic acid, Anthocyanins, Proanthocyanidins. They lessen the amount of acid in your mouth and stop it from sticking to your teeth. Cranberries also contain chemicals that prevent bacteria from collecting on your teeth. This can help stop cavities, gum disease, tooth decay, and even oral cancer. Cranberries can improve your gut health in several ways. For example, they get rid of bile acids linked to colon and gastrointestinal cancers. Cranberries might also be able to stop a bacteria called Heliobacter pylori, which causes ulcers, from latching onto the walls of your stomach. However, more research is needed to be sure. Raspberries Raspberries are a nutrient-rich fruit containing a variety of vitamins, minerals, and antioxidants. They are especially abundant in vitamin C, which promotes immune system function and skin health, as well as dietary fiber, which assists in digestion and contributes to the regulation of blood sugar levels. With high levels of antioxidants such as quercetin and ellagic acid, raspberries help to combat oxidative stress and inflammation, potentially lowering the likelihood of chronic diseases. Furthermore, their low calorie and high nutrient composition make raspberries an excellent option for sustaining a healthy weight and overall wellness. Blueberries Rich in Fiber, Vitamin C, Vitamin K, and Manganese, Blueberries are said to have one of the highest antioxidant levels of all common fruits and vegetables. The main antioxidant compounds in blueberries belong to a family of polyphenol antioxidants called flavonoids. Since blueberries are high in antioxidants, they can neutralize some of the free radicals that damage your DNA. Blackberries Blackberries are a nutrient-dense fruit that offers a range of health benefits. They are rich in vitamins C and K, which support immune function, bone health, and skin integrity. High in fiber, blackberries promote healthy digestion and help regulate blood sugar levels. Their antioxidant content, including anthocyanins and polyphenols, helps combat oxidative stress and inflammation, potentially reducing the risk of chronic diseases. Incorporating blackberries into your diet can enhance overall health and vitality. Incorporating dry fruits, seeds, and berries into your daily diet can significantly enhance your health and well-being. Their rich nutrient profile supports various bodily functions, from boosting heart and brain health to strengthening immunity and aiding digestion. These natural superfoods not only provide essential vitamins and minerals but also offer a delicious and convenient way to maintain a balanced diet. Embracing the health benefits of dry fruits, seeds, and berries can lead to a healthier, more vibrant lifestyle.

We, at श्री LADDU STOरES (Shree Laddu Stores), value the trust you place in us and recognize the importance of secure transactions, the importance of information privacy as well as the importance of maintaining the confidentiality of such personal information. This Privacy Policy describes how we and our affiliates collect, use, share or otherwise process your personal information through our website www.shreeladdustores.com (hereinafter referred to as the “Platform”). PRIVACY POLICY Shree Laddu Stores (hereinafter collectively referred to as “We”/”Us”/ “Our”) We value the trust you place in us and recognize the importance of secure transactions, the importance of information privacy as well as the importance of maintaining the confidentiality of such personal information. This Privacy Policy describes how we and our affiliates collect, use, share or otherwise process your personal information through our website www.shreeladdustores.com (hereinafter referred to as the “Platform”). By visiting the Platform, providing your information or availing our product(s)/service(s), you expressly agree to be bound by the terms and conditions of this Privacy Policy, the terms of use and the applicable terms and conditions of the concerned service/product. If you do not agree, please do not access or use our Platform. 1. COLLECTION OF YOUR INFORMATION: Your privacy is important to us and we have taken steps to ensure that we do not collect more information from You than is necessary for us to provide You with our products and/or services and to protect Your account. When you use our Platform, we collect and store your information which is provided by you from time to time. In general, you can browse the Platform without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service, product or feature on the Platform. We may track your buying behavior, preferences, and other information that you choose to provide on our Platform. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Platform or not), which URL you next go to (whether this URL is on our Platform or not), your computer browser information, and your IP address. We collect personal information (such as email address, delivery address, name, phone number, credit card/debit card and other payment instrument details) from you when you set up an account or transact with us. While you can browse some sections of our Platform without being a registered member, certain activities (such as placing an order or consuming our online content or services) do require registration. We do use your contact information to send you offers. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Platform, we may collect such information into a file specific to you. We use your personal information to provide the product and services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services; inform you about online and offline offers, products, services, and updates; customize and enhance your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection of information. With your consent, we will have access to your SMS, contacts in your directory, location and device information. We may also request you to provide your PAN, Government issued ID cards/number and Know-Your-Customer (KYC) details to: (i) check your eligibility for certain products and services including but not limited to credit and payment products; (ii) enhance your experience on the Platform and provide you access to the products and services being offered by us, sellers, affiliates or logistic partners. You understand that your access to these products/services may be affected in the event consent is not provided to us. In our efforts to continually improve our product and service offerings, we and our affiliates collect and analyse demographic and profile data about our users' activity on our Platform. We identify and use your IP address to help diagnose problems with our server, and to administer our Platform. Your IP address is also used to help identify you and to gather broad demographic information. 2. COOKIES: We use data collection devices such as "cookies" on certain pages of the Platform to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. Cookies do not contain any of your personal information. We offer certain features that are only available through the use of a "cookie". We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline/delete our cookies if your browser permits, although in that case you may not be able to use certain features on the Platform and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter "cookies" or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties. We use cookies from third-party partners such as Google Analytics for marketing and analytical purposes. Google Analytics help us understand how our customers use the site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy . You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout . 3. SHARING OF PERSONAL INFORMATION: We may share personal information with our other corporate entities and affiliates for purposes of providing products and services offered by them. These entities and affiliates may share such information with their affiliates, business partners and other third parties for the purpose of providing you their products and services, and may market to you as a result of such sharing unless you explicitly opt-out. We may disclose your personal information to third parties, such as sellers, business partners. This disclosure may be required for us to provide you access to our products and services; for fulfilment of your orders; for enhancing your experience; for providing feedback on products; to collect payments from you; to comply with our legal obligations; to conduct market research or surveys; to enforce our Terms of Use; to facilitate our marketing and advertising activities; to analyze data; for customer service assistance; to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our product and services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent. We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement agencies, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public. We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to your personal information. 4. LINKS TO OTHER SITES: Our Platform may provide links to other websites or application that may collect personal information about you. We are not responsible for the privacy practices or the content of those linked websites. 5. SECURITY PRECAUTIONS: We maintain reasonable physical, electronic and procedural safeguards to protect your information. Whenever you access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to our security guidelines to protect it against unauthorized access. However, by using the Platform, the users accept the inherent security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account. 6. CHOICE/OPT-OUT: We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications after setting up an account with us. If you do not wish to receive promotional communications from us then please revert on email i.e. customercare.shreeladdustores@gmail.com 7. ADVERTISEMENTS ON PLATFORM: We may use third-party advertising companies to serve ads when you visit our Platform. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. 8. CHILDREN INFORMATION: We do not knowingly solicit or collect personal information from children under the age of 18 and use of our Platform is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. However, we have no way of distinguishing the age of individuals who access our Site. If you are under the age of 18 years then you must use the Platform, application or services under the supervision of your parent, legal guardian, or any responsible adult. If a minor has provided us with personal information without parental or guardian consent, the parent or guardian are required to get in touch with our legal cell at the e-mail address: legalcell.shreeladdustores@gmail.com or our address set out in paragraph 12 below to remove the information. 9. DATA RETENTION: We retain your personal information in accordance with applicable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or if required by law or for other legitimate purposes. We may continue to retain your data in anonymized form for analytical and research purposes. 10. YOUR CONSENT: By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information (including sensitive personal information) on the Platform in accordance with this Privacy Policy. If you disclose to us any personal information relating to other people, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy. You, while providing your personal information over the Platform or any partner platforms or establishments, consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy. 11. CHANGES TO THIS PRIVACY POLICY: Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We will alert you to significant changes by posting the date our policy got last updated, placing a notice on our Platform, or by sending you an email when we are required to do so by applicable law. 12. GRIEVANCE OFFICER: In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below: SHREE LADDU STORES, North Baksara, Vill – Baksara, P.O. - Baksara Howrah West Bengal - 711110. Email: customercare.shreeladdustores@gmail.com Time: Mon - Sat (6:00 am – 08:00 pm) 13. QUERIES: If you have a query, issue, concern, or complaint in relation to collection or usage of your personal information under this Privacy Policy, please contact us on the above mentioned email.

The delivery of the goods shall be made by the Seller at the address as notified by the Buyer at the time of placing of order. The Buyer shall make all arrangements to take delivery of the goods on the dates informed by the Seller. For Pricing & further details on Bulk Shipping Charges, Please get in touch with our Customer Support team on customercare.shreeladdustores@gmail.com Seller's T&Cs ‘SELLER’ herein means Shree Laddu Stores, having its works and office at North Baksara, Near Balak Sangha Club Sitala Mandir, P.O. - Baksara, Dist. - Howrah, Pin - 711110. ‘BUYER’ herein means any person, party, association, firm, limited company, corporation, etc., who make an offer to the Seller to purchase the products on website www.shreeladdustores.com (‘Website’). Order of Goods All orders placed by the Buyer shall be in writing and subject to the Seller’s acceptance via a confirmation email. The Invoice will be raised on the Buyer against the order placed and goods supplied in terms of the said order. The Seller shall however be at the liberty to accept or refuse any order in full or part without assigning any reasons whatsoever. In case of any further assistance or enquiries please contact us, kindly write to us customercare.shreeladdustores@gmail.com with your order number & issue. Price Price prevailing on the date of placement of orders on the Website shall be applicable for generation of purchase order/ delivery order/ contract/ advance payment for the supplies that have been accepted/ issued. Examination The Buyer should check the price, quantity and calculations made in the invoice thoroughly. In case of any discrepancy the same should immediately be brought to the notice of the Seller. Intimation of Short Receipt / Damage The weight or quantity recorded by the Seller in their dispatch documents shall be the basis for Invoicing and Payment. In case of short receipt/damage receipt Buyer shall forthwith intimate in writing, please contact us within 48 hours from the receipt of the products. Kindly write to us on customercare.shreeladdustores@gmail.com with your order number, issue and unboxing video and invoice number along with query for the product(s) of damaged/shortage goods for us to assess and verify its packaging/condition, and we will evaluate your request and arrange for a refunds will be processed subject to Refund Policy of the seller. The decision of the Seller will be final. Applicable Taxes Any Taxes, Cess or Duties levied by Central, State, Local or any other authority now in force or hereafter be imposed on the sale transportation or supply/delivery of the goods is included in the pricing mentioned on the web-site. The prices indicated on the Website are inclusive of all applicable Taxes. Quality of Goods The goods supplied shall be as per the specifications/quality prescribed by the Seller Delivery The delivery of the goods shall be made by the Seller at the address as notified by the Buyer at the time of placing of order. The Buyer shall make all arrangements to take delivery of the goods on the dates informed by the Seller. For Pricing & further details on Bulk Shipping Charges, Please get in touch with our Customer Support team on customercare.shreeladdustores@gmail.com Payment The payment should be made in favour of Seller through any mode as indicated upon purchase. Payments on the Website can be made through registered payment gateway of the Seller. The Buyer shall not for any reason suspend payment or make any deduction by the way of set-off. In case any amount is withheld or sought to be set-off/adjusted unless specifically agreed in writing by Authorized Officer of the Seller such withholding/ set-off will not be accepted as valid discharge of the payment. Default Orders are subject to realization of payment. Delay in Delivery The Seller will not be responsible for any delay in delivery beyond its own control, but will do its utmost to ensure speedy delivery. For avoidance of doubt, Seller shall not be responsible for any delay in delivery of order by Seller to the Buyer. Unauthorized acceptance of Goods Any unauthorized party taking delivery of the goods mentioned herein will be criminally prosecuted and held liable for costs and charges incurred thereon. Cancellations Subject to Cancellation Policy of the Seller, you will be able to cancel your order at "order level cancellation". Once an order is confirmed, it becomes non-cancellable. Returns / Refunds Product(s) once Shipped, cannot be returned or replaced or cancelled, we can however offer you a refund/return (of the payment) against the various acceptable conditions of the Refund Policy of the Seller. At our www.shreeladdustores.com , we can decide the process for crediting the applicable refund/return to your original payment method, if the payment for order was done from your side. Lien on Goods The Seller shall have lien on the goods delivered/supplied as to the unpaid as the purchase price of the goods and the Seller shall be entitled to exercise the said lien to recover the unpaid purchase price by taking back the goods and shall be entitled to sell the same to some other Buyer and adjust the sum so realized against the unpaid purchase price without prejudice to Seller’s other rights and remedies to recover the outstanding dues or other dues. Products Quality The quality of the products are subject to handling and /or manner of use. We shall not be liable for any damage arising out of improper use and /or handling and/or storage resulting from their use. No representative of ours has any authority to waive or change this provision. Warranty of Goods All products are guaranteed to be up to standard. Any warranties of condition, statutory or otherwise, as to quality of fitness for any purpose is excluded. The Seller reserves the right to deal with such goods in the best possible manner. The decision of the Seller will be final. Severability If any provision of this contract is found by anybody of competent jurisdiction to be wholly or partly illegal, invalid, unenforceable or unreasonable, it shall to the extent of such illegality, invalidity, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Contract and the remainder of such provisions shall continue in full force and effect. Governing Law Indian Law shall govern the Contract. Any dispute arising out of or in connection with the Contract shall be subject to the non-exclusive jurisdiction of the Indian Courts. Jurisdiction This sale for purpose of Legal Jurisdiction shall be deemed to have been concluded only at Howrah, West Bengal and only the Courts of Howrah, West Bengal shall be competent to try all cases/suits arising out of the sale. Performance of Products For best results, you may seek assistance of our sales executives. All recommendations are based on in-house tests and information believed to be reliable. The performance of the products are subject to handling and /or manner of use. We shall not be liable for any damage arising out of improper use and /or handling resulting from their use. No representative of ours has any authority to waive or change this provision. Variation in Terms & Conditions Any variation in these terms and conditions (including special terms and conditions) shall be inapplicable unless agreed upon in writing by the Seller.

We, at श्री LADDU STOरES (Shree Laddu Stores), pursue growth through sustainable innovation, operational efficiency, proficient & seamless execution and disciplined highest qualitative resources and recognize our customers with extreme honours and achieve their loyalty beyond their expectation FAQ Customer Service Frequently Asked Questions (FAQs) General My Account My Order 01 Is it necessary to have an account to shop on the Website? No, It is not necessary to have an account on the Website but we would suggest that our customers create login details for a seamless buying experience. 02 How can I register ? You can register from below link; Register (Click on it and will be re directed to the SIGNUP page) If you already a registered customer of Shree Laddu Stores, then you should Log in by typing your credentials. Registration shall always be subject to the General Terms & Conditions 03 Are there any hidden cost on items sold by Shree Laddu Stores? No. The price which is quoted by Us on the Website is the amount that will be charged to the customer. The prices listed for all the products are final and all-inclusive charges, other than with respect to delivery charges. Delivery charges may be added on orders below a particular amount, as set out in query 4. 04 What are the delivery charges? We currently offer FREE SHIPPING 🚚 across India on all products purchased through www.shreeladdustores.com website. 05 What happens if my item is damaged, missing, wrong product or I need assistance? If you are facing any challenge with the product's quality, please contact us within 48 hours. Kindly write to us on customercare.shreeladdustores@gmail.com with your order number, issue, digital photograph of the damaged product and unboxing video of damaged product / missing items along with the six sides of the carton box for us to assess and verify its packaging/condition, and we will arrange for a refund as per the Refund Policy 06 What happens if I want to return my product? Please note products once purchased cannot be returned. No refunds will be processed. For any the products which have been received in a damaged condition please refer to our response to query 5 above. In case you have additional query’s or issues please get in touch with our Customer Support team on customercare.shreeladdustores@gmail.com 07 How can I access my invoice? You will receive an automated invoice download option following the completion of the purchase of the products from Us. In the interim, particulars of your order (including the purchase amount), can be viewed by visiting the Website and by accessing the " order details" option available on “My Account” page of the Website. 08 Does Shree Laddu Stores offers same-day shipping? Currently, We do not offer same-day shipping. For shipping timelines, please refer to our response to query no. 1 of the My order category under FAQ 09 Can I receive my shipment after opening and checking the contents inside? No Shipments can be opened before delivery is accepted. The order amount has to be paid in full before receiving the package and signing the delivery sheet. The package can be opened only after the payment is made. 10 What payment methods can I use? Shree Laddu Stores is partnered with Razorpay for Online Payments. Our Partner accept UPI, Internet Banking, all major cards (Debit/Credit) from all banks in Indian Currency For further information, you can drop an email at feedback.shreeladdustores@gmail.com 11 Is Cash on Delivery option available? Shree Laddu Stores currently does not provide you the facility of making cash payments at time of delivery of the confirmed order. The payment will be required to be made Online Only via. Payment Gateway at time of Ordering the product. 12 Can I use my Bank's internet banking feature to make a payment? Yes, the payment gateway provided by Us offers you the convenience of using certain banks Internet Banking service to make a payment towards your order. (A list of such banks would be available with the payment gateway provider). 13 What Should I do if my payment fails? In case of payment errors/failure, please retry ensuring: 1. Information passed on to payment gateway is accurate, i.e. account details, billing address, password (in case of net banking) 2. Your internet connection is not disrupted in the process. If your account has been debited after a payment failure, it will be rolled back after confirmation from the bank. It will take about 7-10 working days for the refund. You can get in touch with our Payment Partner Razorpay Customer Care along with your order number and details of the amount deducted, or send an email to customercare.shreeladdustores@gmail.com for any further clarifications.